Refunds and Returns Policy



If you submitted an order that you’d like to cancel, we can cancel and refund that order for you as long as it has not been dispatched. Please contact us as soon as possible with the details of your order.
We will send you an email once your return has been processed. Our team will aim to complete your return within 10 business days of receiving your request.



If you have received your order or it has already been dispatched to you, unwanted products can be returned for a refund within 30 days of purchase as long as they are in re-saleable condition (unopened, with undamaged packaging). Please remember to include your order details and order number. Return postage must be paid by sender.

Please ship returns to:

NZ Algae Innovations
95 Cashmere Drive
Palmerston North 4410
New Zealand
For any other questions, please get in touch here.